Disability Services Specialists

The team at Jez Consulting comes with a background incorporating years of experience in the Disability Services Industry, Community Based Organisations and other ‘special needs’ groups.

Jez Consulting is an Associate Member of: -

A.C.E. Victoria Tasmania.

 

 

Disability Services Standards

 

We provide a range of dynamic solutions to meet Disability Services’ needs.  A few of these are: -

*         Development of Systems to meet relevant Disability Industry Standards’ requirements (including Management Systems, Documents, Forms & Handbooks).

*         Development of Systems to meet ISO 9000 Series Standards certification requirements (including Quality Procedures Manuals, Documents, Forms,
etc.).

 

At all times the main priority held by Jez Consulting is the resourcing of its clients with Quality

 

 

Supported Wages Assessments

 

The Supported Wage System (SWS) is new, innovative and designed to provide durable employment options for those people with a disability who are unable to obtain or maintain open employment due to the effects of disability on their productivity.

 

The SWS was developed in conjunction with the disability sector, the Australian Chamber of Commerce and Industry (ACCI) and the Australian Council of Trade Unions (ACTU).  It is run by the Supported Wage Management Unit (SWMU) of the Commonwealth Department of Health and Family Services, which has representatives in each capital city (details are on the back of this brochure).  The SWS operates within the existing State and Federal industrial relations frameworks and can be accessed in every State and Territory.

 

The basis of the SWS is its unique process of assessment of the productivity of a specific worker in a specific workplace.  The assessment process is designed to be fair to both the employer and employee.  It aims to measure the SWS workers productivity in comparison to other workers in the workplace who do the same (or similar) job and receive full award wages.  Once the assessment is complete, the SWS worker can be employed at a wage equal to the assessed level of productivity (e.g. a worker assessed as being 70% productive may be paid at 70% of the full award rate).

 

 

Phone 1800 065 123 (Australia) for details.

 

Jez Consulting’s team also includes an accredited SWS Assessor.  Jez Consulting offers a reliable option for Agencies who have either not previously needed a SWS Assessor, or whose usual Assessor is unavailable.  Assessments conducted by Jez Consulting adhere to a Quality Management System that meets the requirements of the Commonwealth Disability Services Standards and provides a systematic, quality assured approach to the assessment.

 

 

Jez Consulting’s team also includes an Accredited Supported Wages System (SWS) Assessor.

 

Jez Consulting offers a reliable option for Agencies who have either not previously needed a SWS Assessor, or whose usual Assessor is unavailable.  Assessments conducted by Jez Consulting adhere to a Quality Management System that meets the requirements of the Commonwealth Disability Services Standards and provides a systematic, quality assured approach to the assessment.

 

 

Certified Management Systems

 

A proposed quality strategy is a key element of the Federal Government’s plan to restructure disability employment support programs to ensure the quality of services and better outcomes for consumers.

The goal of the quality strategy is to ensure people with disabilities can seek assistance and support from a range of Commonwealth-funded employment services certified against the Disability Services Standards. These will be services that have demonstrated they offer employment support and assistance to people with disabilities to enable them to enjoy the same basic rights and opportunities that are available to all working Australians.

Jez Consulting is an energetic young Consultancy that specialises in providing advice, assistance and training to Businesses and Community Organisations.  We offer a range of Management and Consultancy services to the Disability Industry, including, development of Management Systems that meet Disability Services Standards, ISO:9000 Standards, and the “implementation” level of the International Customer Service Standard (ICSS 1999-2002)** requirements.

The team at Jez Consulting comes with over 20 years of experience in the Disability Services Industry, Community Based Organisations and other ‘special needs’ groups, incorporating Employment Services (Government, Private and Specialist), Business Management, and Human Resource Management.  Working within the Community Organisations Sector, Government and the Private Sector.  Including extensive experience in developing Quality Management Systems for the Disability Services industry.

Our Consultants are not just theorists; but have a real depth of understanding, based on hands-on experience that allows them to provide an added dimension to the process of Quality Management System development.

This experience includes: -

·         Auditor - FaCS Disability Services Standards Certification Trial;

·         Manager - Disability Employment Services;

·         President - Board of Management, Supported Employment Service/ATSS;

·         Auditor - FaCS Case-Based Funding Trial ‘DPI Audits’.

·         SWS Assessor - Completed over 300 Supported Wages System Assessments.

This means that during the development stage Jez Consulting can offer innovative and contemporary practices to streamline existing management systems.

You can be sure that when Jez Consulting develops a Quality Management System that must meet the requirements of Quality System Auditors it will, because the team at Jez Consulting includes Quality Society of Australasia

Registered Auditors of ISO:9000 series Management Systems (JAS-ANZ & IRCA accredited training).

 

So why is it that the Jez Consulting Quality Management System is better than others and what gives Jez Consulting the knowledge to provide a critical service at this time? The answer is that the team at Jez Consulting understands, through 1st hand experience, the Disability Services Industry and the changes it is currently facing, and has the skills to address these future requirements.

The Quality System established by Jez Consulting for Disability Services is designed to meet the requirements of the aforementioned standards, along with the impending procedural requirements of Case Based Funding.  Jez Consulting is committed to meeting the needs of the Disability Industry in light of the changes it presently faces.  At all times the main priority held by Jez Consulting is the resourcing of its clients with Quality Business Solutions!

Achieving certification to any Standards is dependent not only on proving compliance to the nominated Standards in all areas of your documented Management System, but also demonstrating on-going adherence to that system.

Our aim at Jez Consulting is to provide Clients with a Management System that will allow them to achieve this as soon as possible.

Jez Consulting is not tied in to using any particular Certification Body, we offer all our clients the opportunity to chose between a number of Certification Bodies; based on cost, recommendations and personal preferences.  If required Jez Consulting can provide assistance with selection of, and liaison with, Third Party Certification Bodies.

We endeavour at all times to keep prices as reasonable as possible.  If you have any questions regarding any of the above information, please do not hesitate to contact me at your earliest convenience.

**  The International Customer Service Standard is an Approved Standard of the International Standards Accreditation Board (ISAB) and has been a developed initiative led by the Customer Service Industry of Australia and can be used as a benchmark for service excellence applicable to all businesses from Government to non-profit organisations.

 

The services Jez Consulting offers, include:-

 

ü       Assistance with writing of your Quality Policy.
This involves identifying any relevant policy statements that may already exist within your Organisation, looking at other options Jez Consulting can offer, and combining them as appropriate.

ü       Assistance with design and writing of your Quality Procedures Manuals.
This involves identifying the processes and procedures that already exist within your Organisation, looking at other options Jez Consulting can offer, and combining them together as appropriate.  It also includes typing of the initial draft, and supplying it as a Paper document and as a "Word " document.

ü       Assistance with design and writing of your Documents, Forms & Software Registers.
This includes:- Continuous Improvement & Corrective Action forms & Register, Software Register, Internal Quality Audit Schedules & Register, Preferred Supplier Register (including Supplier Assessment Sheets), Staff Training Register (including Skills Matrix & Key Position Analysis Sheets)

ü       Assistance with design of any new or revised forms required for your Quality Management System.
This involves examining any sample forms, etc. you may have, those already being used within your Organisation, and looking at other options Jez Consulting can offer, then combining them together as appropriate.  It also includes typing of the initial drafts, and supplying as a Paper document and as a "Word " document.

ü       Development of a 'Standards Compliance Matrix' that incorporates the ISO:9000 series standards & any relevant Industry Standards that may apply.
This would involve identifying any industry standards that may be relevant to your business, then ensuring that elements of your Quality Management System address all relevant requirements of the industry standard.

ü       Provide training in performing Internal Audits to a nominated staff member(s).
This includes training in the performance of Internal Audits within your Organisation, as well as outlining fundamental concepts of Quality Management Systems.

ü       Provide training to your staff in Concepts of Quality Management Systems & Quality Assurance.
This would involve providing on-site training some or all of your staff in concepts of Quality Management Systems and how they apply to your Organisation, as well as an outline of the Quality Industry & Framework in Australia.

ü       Assistance with selection of and liaison with Third Party Certification Body.
Jez Consulting offers all clients the opportunity to choose between a number of Certification Bodies; based on cost, recommendations and personal preferences.

ü       Assistance with ensuring your Quality Management System meets the requirements of the Desk-Top Audit[1] undertaken by the Certification Body.
This includes being available on the day of the Desk-Top audit to provide guidance and assistance (pending suitable location and adequate prior notice).

ü       Providing an on-going Maintenance, Administration and Auditing services for your Quality Management System.
Jez Consulting offers a complete 'Quality Coordinator' service to clients who are unable to supply key staff for the maintenance, administration and internal auditing of their Quality Management System.

 

 

All Registers and Forms can be provided in a number of formats, including:-

Paper based, Computer based-Document Templates, and/or integrated into an interoffice e-mail system.

 

All procedures and policies that Jez Consulting develops on a client's behalf will address all of the key functions of their organisation.

The services provided by Jez Consulting includes:-

ü       Writing and provision of Quality Procedures Manuals.

ü       Writing and provision of Quality Policy.

Manuals can be provided in one of a number of formats, such as Straight Text, Flow Chart, Point Form, on-line Computer Based manual-incorporating Hyperlinks, etc.

ü       Standards Compliance Matrix (incorporating both the ISO:9000 series & any Industry Standards that may apply).

ü       Provision of Documents, Forms & Software Registers.

ü       Continuous Improvement & Corrective Action Sheet Registers.

ü       Internal Quality Audit Schedules & Register.

ü       Preferred Supplier Register (including Supplier Assessment Sheets).

ü       Personnel/Training Register (including Skills Matrix & Key Position Analysis Sheets).

ü       Assistance with design of any new forms required for the system.

Registers and Forms can be provided in one of a number of formats, such as Paper based, Computer based-Document Templates, and/or integrated into an interoffice e-mail system (if available).

ü       Providing an on-going Maintenance, Administration and Auditing services for your Quality Management System.

ü       Training in performing Internal Quality audits.

ü       Training of staff in Quality Management System concepts.

ü       Assistance with selection of and liaison with Third Party Certification Body.

ü       Providing an on-going Maintenance, Administration and Auditing services for your Quality Management System.


[1]"Desk-Top Audit" refers to that part of the audit process which confirms that the documentation of a Quality Management System meets the requirements of any relevant standard.  It is not related to establishing the organisation's compliance to this documentation.