Jez Consulting is able to offer a comprehensive
range of services related to your Human Resource Management needs.
We provide advice, assistance and training in:
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Staff Training and
Development
Jez Consulting offers a diverse range of staff training
& development programs to meet the needs of all levels of personnel, from
Executive Management through to Operational staff.
All of Jez Consulting’s training programs are designed
around the team concept, and are tailored to meet each individual client’s
needs.
Prior to commencing any staff training or development
program Jez Consulting will first establish your staff’s current level of
understanding of any topic, the key competencies that you require of your
staff, and then tailor the program being delivered to provide the information
specific to your requirements.
Upon completion of all programs Jez Consulting will measure
the levels ‘learning’ that was achieved by your staff to ensure identified
competencies have been gained.
All of Jez Consulting’s trainers hold ‘Certificate IV
Workplace Trainer (Category 2)’; a nationally recognised professional
qualification for delivering accredited courses, as offered by TAFE Colleges,
etc. All training courses are delivered
in line with modern concepts of Adult Learning.
One of Jez Consulting’s most recently developed programs is
our Internet Training Course.
Customized to present you and your staff with an
introduction to using your Internet connection, this course can be delivered
either on or off-site.
All material is individually tailored, with screen images of
your Internet Service Provider (ISP), and explanations of how you and your
staff can access Web sites that are relevant to your business, use your E-mail
or access the Internet's wealth of information contained on thousands of
computers in Universities, Government Departments, and Commercial and other
organisations around the world.
Jez consulting will not only design the Internet Training
Course to suit your requirements, but also offers a range of pricing structures
that will give you the best value for money possible whether you want 2, 22 or
200 people trained!
Course
Details
When:- At
your convenience.
Where:- On
your Premises
(Elsewhere
if required).
How Long:- 1/2
Day (approx).
How Much:- Starts
at $475.00* (2 Participants)
(Then
$90.00* per participant). **
*
Does not include GST.
**Includes customization of Course notes and
materials to suit your situation, and
a course Handbook per participant. Excess travel not included.
There are literally millions of ‘Service Providers’ employed
in organisations throughout the world.
There are countless titles given to Service Provider jobs, such as:
-Salesperson, Flight Attendant, Lawyer, Clerk, Receptionist, Doctor, Nurse,
Teller, etc. The term ‘Service
Provider’ is used to refer to the hundreds of occupations that all have the
same common element - providing a service to others (customers).
Competition between organisations that employ Service
Providers who offer similar services is constantly increasing. Ultimately the only significant difference
between these like organisations will be their employees (Service Providers). This means that customers will generally
base their evaluation of an organisation’s quality of service upon one
transaction or interaction with only one Service Provider.
Once we acknowledge this fact we are left begging the
questions: -
What is a “quality” Service Provider? What sets them apart from others?
What do customers really want? Why do they sometimes get angry?
How does my organisation ensure the customers experience is
satisfying?
How do we train our staff to be “quality” Service Providers?
Jez Consulting has the answer to all these questions and more!
If you are genuine about offering your customers only the
best service.
If you realise that it is Quality Service that ultimately
makes customers come back, price is only a distraction.
If you understand that you wont give your organisation that
edge, it’s your staff who do that.
Jez Consulting is for you!
Call us today to discuss your Staff Training needs, customer focus Audits, or anything related to being a Quality Service Provider!
Confused by the Awards System?
Frustrated by restrictive Award requirements?
Want to be able to offer dynamic and progressive employment
conditions to your valued staff?
Concerned about the proposed changes to Superannuation
Legislation and the implications they will have for you?
Worried about falling foul of Industrial laws or the Unions
if you get it wrong?
Considering Australian Workplace Agreements?
But don’t know where to start!
Jez
Consulting is the answer!!
Jez Consulting offers a number of options for employers
considering establishing Australian Workplace Agreements or Certified
Agreements in their business.
Jez Consulting has developed templates for both Australian Workplace Agreements and Certified Agreements that meet the requirements of the Office of the Employment Advocate and the Workplace Relations Act 1996.
These templates are produced in a number of formats to
provide simple options for employers who either want an Australian Workplace
Agreement or Certified Agreement that differs from the current award on only
one or two points, OR want to totally overhaul the award conditions they are
currently governed by.
Jez Consulting provides assistance in: -
E Developing
Australian Workplace Agreements & Certified Agreements
E Interpretation
of existing Awards
E Liaison
with the Office of the Employment Advocate
E Preparation
of application forms
E Preparation/Writing
of your Australian Workplace Agreements
E Interpretation
of existing Awards
In Fact…
All your Human Resource Management needs!
Workplace
and Termination Issues
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